Last updated: September 2026
 
At fuzzycrumbs, we respect your privacy and are committed to looking after your personal information.
 
This Privacy Policy explains what information we may collect when you visit our website, contact us, book a workshop, purchase a product or otherwise interact with fuzzycrumbs, and how we use that information.
 
Who we are
 
fuzzycrumbs is a small creative business offering needle felting workshops, private group sessions, wellbeing workshops, handmade products and craft kits.
 
If you have any questions about how we use your personal information, please contact us:
 
Email: mail@fuzzycrumbs.co.uk
Website: www.fuzzycrumbs.co.uk
 
Information we may collect
 
Depending on how you interact with fuzzycrumbs, we may collect information such as:
 
- Your name
- Email address
- Telephone number
- Billing or payment information
- Booking information
- Workshop or event details
- Dietary or allergy information where you provide it for a workshop
- Information you provide when making an enquiry
- Information relating to accessibility requirements where you choose to tell us
- Information you provide when signing up to receive communications from us
- Website usage information, such as information collected through cookies
 
We only ask for information that is relevant to the service or communication involved.
 
How we use your information
 
We may use your personal information to:
 
- Process and manage workshop bookings.
- Process orders for products or kits.
- Respond to enquiries.
- Contact you about a booking or order.
- Provide information relating to a workshop you have booked.
- Cater for dietary or allergy requirements where you have provided this information.
- Discuss accessibility or other requirements where you have chosen to provide them.
- Process payments.
- Send booking confirmations and other necessary service communications.
- Improve our website, products and services.
- Send marketing communications where you have given appropriate permission or where otherwise permitted by law.
- Keep appropriate business and financial records.
- Meet our legal and regulatory obligations.
 
Payment information
 
Payments made through our website may be processed by third-party payment providers.
 
fuzzycrumbs does not need to see or store your full payment card details where these are processed directly by the payment provider.
 
Your payment information will be handled in accordance with the payment provider's own privacy policy and security arrangements.
 
Booking information
 
When you book a workshop, we may need to collect information necessary to provide the service.
 
For example, we may need your name and contact details so that we can contact you about your booking.
 
For workshops where food is provided, we may ask about allergies or dietary requirements. This information will only be used for the purpose for which it was provided.
 
Please only provide information that is necessary and relevant.
 
Sharing your information
 
We do not sell your personal information.
 
We may share relevant information with trusted third parties where this is necessary to operate fuzzycrumbs and provide our services.
 
This may include:
 
- Website and booking platform providers.
- Payment providers.
- Email or communication providers.
- IT and software service providers.
- Venues hosting workshops, where necessary to organise the event.
- Professional advisers where necessary.
- Government bodies, regulators or law enforcement where we are legally required to do so.
 
Where another organisation processes information on our behalf, we take reasonable steps to ensure that your information is handled appropriately.
 
Marketing
 
We may occasionally send information about upcoming workshops, events, products or other fuzzycrumbs news.
 
Where required, we will ask for your consent before sending marketing communications.
 
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
 
Cookies
 
Our website may use cookies and similar technologies.
 
Some cookies are necessary for the website to operate correctly. Other cookies may be used for purposes such as analysing website usage or remembering preferences.
 
Where consent is required, we will ask for it through the website's cookie controls.
 
You can also control cookies through your browser settings.
 
How long we keep your information
 
We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting requirements.
 
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
 
Keeping your information secure
 
We take reasonable steps to protect personal information from being lost, misused, accessed without permission, altered or disclosed improperly.
 
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 
Your rights
 
Depending on the circumstances, you may have rights under UK data protection law, including rights to:
 
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete information where there is no good reason for us to continue holding it.
- Ask us to restrict how we use your information in certain circumstances.
- Object to certain uses of your information.
- Withdraw consent where we rely on consent to process your information.
- Complain about how your information is being used.
 
Some of these rights are subject to legal conditions and exemptions.
 
If you would like to exercise a right or ask a question about your personal information, please contact us at:
 
mail@fuzzycrumbs.co.uk
 
Complaints
 
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.
 
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
 
Changes to this Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
 
The latest version will always be published on this page.